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April Barclay 8
Case validation that stops editing a record but triggering for case comment edit
I need to a validation rule. As it is written the rule only allows users to edit a case if they take ownership from a queue.
I need to update the validation rule to allow users to add case comments to the case wihtout my validation rule notification triggering. Is there a way?
I need to update the validation rule to allow users to add case comments to the case wihtout my validation rule notification triggering. Is there a way?
You can use boolean field for the same. Add this default to true and update you validation rule as :
custombooleanfield && existing criteria.
Let me know if you need more information on this.
Regards,
Ajay