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John_SFDC Email to Case Functinality
Am working on Email to Case functionality.
In the Email body,I have the Roll Number in the body and Used the Sring methods to saparate that number from body.and i have maped that number to custom field(Tag_ID__C).But Email to case functionality allows the duplicate cases.How we can restrict the Duplicate cases.
I know one option : Change the Filed As Unique(Check the Unique Check box ).
But it is effecting the my other functionaity.Any other possible Solution please?.
Thanks,
John.
In the Email body,I have the Roll Number in the body and Used the Sring methods to saparate that number from body.and i have maped that number to custom field(Tag_ID__C).But Email to case functionality allows the duplicate cases.How we can restrict the Duplicate cases.
I know one option : Change the Filed As Unique(Check the Unique Check box ).
But it is effecting the my other functionaity.Any other possible Solution please?.
Thanks,
John.
Thanks all
All Answers
You can create duplicate rules on your case object.
or Write a trigger on your case object that will not allow users to submit duplicate cases.
Thanks,
Naval
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Sorry for late reply. If that's the case then you will have to write a trigger. Let me know if you need my help in that.
Thanks,
Naval
Thanks all