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Devangana TarafdarDevangana Tarafdar 

Taking action on Omnichannel accept event


I have created a console app in my development enviroment to learn more about omnichannel. I need to take some action when an agent accepts a case. I am able to see cases (assigned to my queue) popping up on the omnichannel widget with the accept link so the routing part is working.

I next created a visualforce page with the following code:
(After going through the salesforce integration toolkit)

<apex:page >
<script type="text/javascript">
    var showAlert = function (result) { alert("Accepted with result message " + result.message); }
    window.onLoad = function() {  sforce.console.addEventListener(sforce.console.ConsoleEvent.PRESENCE.WORK_ACCEPTED, showAlert); }


But when I accept a case by clicking accept, nothing happens. I am clearly doing it wrong.

How can I  "catch" the omnichannel accept action ?

I am new to both salesforce dev and javascript, any suggestions regarding the right course of action would be helpful.



sharathchandra thukkanisharathchandra thukkani
try below code:

<apex:page showHeader="false" sidebar="false" standardStylesheets="false" applyHtmlTag="true" applyBodyTag="true" docType="html-5.0">
<html xmlns="" xmlns:xlink="">

    <apex:includeScript value="/support/console/40.0/integration.js"/>
    <apex:includeScript value="{!URLFOR($Resource.jquery_ui, 'js/jquery-1.6.2.min.js')}" />


            function (result) {
                console.log('Accepted work item: ', result);