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[Lindsey Kiken][Lindsey Kiken] 

Apex Trigger Not Firing Correctly

I have a Case trigger that is built to automatically add the ContactId on the Case into the Case Team after insert. Unfortunately, the trigger is firing, not generating an error, and not adding the ContactId to the Team.

Please see the code below:
  
trigger CaseTeamMember_Requester_Insert on Case (after insert) {

    CaseTeamRole role = [select Name from CaseTeamRole where Name = 'Requester' LIMIT 1];
    Map<Id, CaseTeamMember> membersToAdd = new Map<Id, CaseTeamMember>();
    List<Case> cases = [Select Id,OwnerId,ContactId,RecordTypeId,RecordType.Name
                  from Case where id IN :Trigger.newMap.keySet()];
    for (Case c : cases) {
    
      if (c.RecordType.Name == 'Support Case') {
           
        membersToAdd.put(c.Id, 
          new CaseTeamMember(                   
            TeamRoleId = role.Id,
            ParentId = c.Id,                        
            MemberId = c.ContactId
          )
        );
        if (!membersToAdd.isEmpty()) {
          insert membersToAdd.values();
        }        
      }
    } 
}

The ContactId is a required value within the Support Case record type and a value is supplied during each test. I ran a debug test on Apex Code (Debug), but no errors were provided.

Thoughts on what I am missing?
Mahesh DMahesh D
Hi Lindsey,

Please get the below trigger and also enable the debug.
  
trigger CaseTeamMember_Requester_Insert on Case (after insert) {

	CaseTeamRole role = [select Name from CaseTeamRole where Name = 'Requester' LIMIT 1];
    Map<Id, CaseTeamMember> membersToAdd = new Map<Id, CaseTeamMember>();
    List<Case> cases = [Select Id,OwnerId,ContactId,RecordTypeId,RecordType.Name
                  from Case where id IN :Trigger.newMap.keySet()];
	System.debug('=====cases:'+cases);
    for (Case c : cases) {
		System.debug('------------c.RecordType.Name:'+c.RecordType.Name);
		if (c.RecordType.Name == 'Support Case') {
           
			membersToAdd.put(c.Id, 
							new CaseTeamMember( TeamRoleId = role.Id,
								ParentId = c.Id, MemberId = c.ContactId));
                
        }
    } 
	
	if (!membersToAdd.isEmpty()) {
	  insert membersToAdd.values();
	}
}

Please do let me know if it helps you.

Regrads,
Mahesh
[Lindsey Kiken][Lindsey Kiken]
Hi Mahesh,

Thank you for your advice. When I reran the debug with the updated code, the following actions took place:
  
Trigger.CaseTeamMember_Requester_Insert: line 19, column 1: global public Boolean isEmpty(): executed 0 times in 0 ms
Trigger.CaseTeamMember_Requester_Insert: line 20, column 1: global public List<ANY> values(): executed 0 times in 0 ms
Trigger.CaseTeamMember_Requester_Insert: line 6, column 1: global public Object keySet(): executed 0 times in 0 ms
Trigger.CaseTeamMember_Requester_Insert: line 7, column 1: public static String valueOf(Object): executed 0 times in 0 ms
Trigger.CaseTeamMember_Requester_Insert: line 8, column 1: global public System.Iterator iterator(): executed 0 times in 0 ms
Trigger.CaseTeamMember_Requester_Insert: line 9, column 1: global public static void debug(ANY): executed 0 times in 0 ms
Trigger.CaseTeamMember_Requester_Insert: line 12, column 1: global public Object put(Object, Object): executed 0 times in 0 ms

Thoughts?

Cheers,
Lindsey
Mahesh DMahesh D
Hi Lindsey,

I would like to ask you how are you testing it.

You should test it by creating a case by going to Case Tab with the Record Type as 'Support Case'.
To enable the debug, go to Setup --> Monitor --> Debug --> Add your USer Name by clicking on New. Paste the full Trigger execution from the debug.

Regards,
Mahesh