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Jamie GossenJamie Gossen 

I can't login to Data loader at my home office even while connected to the VPN for my nashville onsite office. How can I fix this? Is it a setting change?

Mahesh DMahesh D
Hi Jamie,

Make sure that you are providing the Security Token.

Also make sure that you are connecting to the right environment. like sandbox vs production.

Please do let me know if it helps you.

Regards,
Mahesh
Mahesh DMahesh D
Hi Jamie,

Whenever you enter, user name and password.

In the place of password: <YourPassword><SecurityToken>

Regards,
Mahesh
Jamie GossenJamie Gossen
where do I get the security token? 
Mahesh DMahesh D
Please check the below screenshot:

User-added image

Regards,
Mahesh
 
Jamie GossenJamie Gossen
I know how to login ... but I have no idea what our companies security token is as I have never had to use it. Can you point me to the location within Salesfoce when I'm logged in as to where the security token is so I can locate? Or does this come from a system admin?
Mahesh DMahesh D
Hi Jamie,

Go to My Settings uner your name and select the Reset my security token.

User-added image

It will send an email with the security token.

Regards,
Mahesh
Jamie GossenJamie Gossen
THANK YOU SO VERY MUCH!!!!!!! Have a great day!
Mahesh DMahesh D
Hi Jamie,

Please mark it as a solved by selecting the best answer so that it will be helpful to others in the future.

Regards,
Mahesh