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Mthobisi Ndlovu 2
Email 2 Case assigning different record types
Hi Guys
I have 3 record types on case object Installation Support, Service Support and Site Visit Support and we are using the On-Demand Email 2 Case. I know that you can select 1 record type that can be used when creating a Case using the email case but I was wondering if there's a way to assign the record types depending on the subject or content of the email?
I would like to use all 3 record types when creating the case via Email 2 Case
I have 3 record types on case object Installation Support, Service Support and Site Visit Support and we are using the On-Demand Email 2 Case. I know that you can select 1 record type that can be used when creating a Case using the email case but I was wondering if there's a way to assign the record types depending on the subject or content of the email?
I would like to use all 3 record types when creating the case via Email 2 Case
You can handle that it a before insert trigger on Case. Check the required conditions in your trigger and assign the record type.