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Banwari kevat1Banwari kevat1 

how to hide Omni-Channel widget on Service console after accept request?

This image showing Omni-Channel Wigdet. I just want to hide or minimize this after agent pressing accept in this widget.
vishal kumar 35vishal kumar 35
Did anyone find the above solution? How to hide omni chanel widget after accepting case.
Vikki ReevesVikki Reeves
Does anyone have any recommendations on this? Is there a setting?
akschampakschamp
Yes, this is available under service channel settings, but it looks like to be available in lightning version only

https://help.salesforce.com/articleView?id=service_presence_service_channel_settings.htm&type=5

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