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Shreekant SahuShreekant Sahu 

Handling Omni-Channel exceed limit situation.


Omni-Channel's service channel is set for the Case object in my org.

After reaching Omni-channel's Current Pending Service Routings default queue limit 1000, the Case creation fails.

So how to handle the situation that it will not reach to the dafault queue limit 1000 of omni-channel, and Case creation will not fail?


James LoghryJames Loghry
Some limits Salesforce can increase, if you make a great Business case for why you need more.  I'm not sure if this 1,000 routing limit applies to that or not.  I would open a case to see if it can be increased.

Otherwise, you're looking at implementing a custom routing queue (or getting creating with the current routing queue and perhaps using a hybrid approach with triggers or flow)
Chris RichardsChris Richards
Hi James,

Could you expand on what you mean by a Custom Routing Queue please? We've hit the limit of Current Pending Service Routings and have had to turn Omni-Channel back off so I'm trying to see how we can get it back on!