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Shreekant SahuShreekant Sahu 

Case creation fails because of Omni-channel limits.

Hi,

I am getting the below message, when trying to create a new Case.

Limit Exceeded
You or your organization has exceeded the maximum limit for this feature. 

I have set omni-channel in my org for routing of Case records. But the problem is once it is reached to the pending service routing limit of 1000, Case creation fails.So is there any way that we can handle the limit before it will exceed the omni-channel limit and Case creation will not fail.

Thanks