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Wolfgang Fernandes
Delay to Save Transcript Object - Live Agent
Good afternoon, guys.
I'm realizing that my transcript of the live agent is taking too long to save, delay of the several minutes.
Is there any problem regarding this? Not all are saved the moment I close the chat.
someone help please?
I'm realizing that my transcript of the live agent is taking too long to save, delay of the several minutes.
Is there any problem regarding this? Not all are saved the moment I close the chat.
someone help please?
More ifo detailed in below article.
https://help.salesforce.com/articleView?id=000206574&type=1
@Sailakshmi
This isn't quite right, according to Salesforce (and the link you provided) the transcript will be created when the agent closes the tab in the console, not the customer.