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Wolfgang FernandesWolfgang Fernandes 

Delay to Save Transcript Object - Live Agent

Good afternoon, guys.
I'm realizing that my transcript of the live agent is taking too long to save, delay of the several minutes.
Is there any problem regarding this? Not all are saved the moment I close the chat.
someone help please?
Andy BoettcherAndy Boettcher
You will want to open a case with Salesforce Support to investigate this.  Transcripts "out of the box" do not take that long to save, I'm wondering if you have any customizations in your deployment that may be causing this?  If so, remove those to see where the problem lies.
Sailakshmi Madhuri Guruju 1Sailakshmi Madhuri Guruju 1
Chat transcripts will be created when the customer (also called as chat visitor or end user) will end and closes the chat window. It can take several minutes or hours before the Transcripts show up. Maximum time limit is 24 hours. If the trasncripts are still not created after this time, reach out to Salesforce Support. 
More ifo detailed in below article.
Matt Brown 71Matt Brown 71


This isn't quite right, according to Salesforce (and the link you provided) the transcript will be created when the agent closes the tab in the console, not the customer.