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Shreekant Sahu Trigger is not fired for update by omni-channel
I have a update trigger on Case object. Omni-channel is configured for the routing of cases.
So when case record ownership is changed(assigned cases from omni routing configuration queue to any agent), during that updation on case update trigger is not fired?
If anyone have any idea, why it's happening and how to resolve it; please share your idea.
Advance Thanks
My guess is the trigger IS firing, but you're code is not behaving as you'd expect. If you post the code, we could take a better look at it. If/when you post any code, please use the code format < > button. Thanks!
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