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Dilyan DimitrovDilyan Dimitrov 

Zendesk-Salesforce integration

I would like to receive information regarding Regarding Zendesk-Salesforce integration. I need to know how to be able to create a Zendesk ticket and integrate such ticket into Salesforce so that a task to be created in Salseforce. During the process of Zendesk-Salesforce integration I also would like to know how the Zendesk and Salesforce are integrated in terms of ticket/task synchronization. I need to know how the information from particular ticket in Zendesk is synchronized and updated in a corresponding task in Salesforce and vice versa. Could you please advise what steps I need to follow in order to achive such syncrhonization and to make the Zendesk-Salesforce integration possible?

Regards,

Dilyan
JustAGirlyGeekJustAGirlyGeek
Zendesk has their own integration tool https://www.zendesk.com/product/features/salesforce (https://www.zendesk.com/product/features/salesforce/)
Here is a guide that Zendesk provides: https://www.zendesk.com/resources/step-by-step-guide-to-integrating-zendesk-and-salesforce/
You may also want to check out Workato - it's recipe based integration tool https://www.workato.com/integrations/zendesk