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Jenny Fisher
I tried to create a workflow rule and email alert when status is changed to pending resolution from pending ops. This is my formula but it is not working.
I tried to create a workflow rule and email alert when status is changed to pending resolution from pending ops on a case object. This is my formula but it is not working. Can someone help.
AND
(
ISCHANGED( Status ), PRIORVALUE(Status)= "Pending Ops", ISPICKVAL(Status,"Pending Resolution")
)
AND
(
ISCHANGED( Status ), PRIORVALUE(Status)= "Pending Ops", ISPICKVAL(Status,"Pending Resolution")
)
If yes try checking your Deliverability settings in the Setup. Type "Deliverability " in the quick find textbox in the setup then
check if Access level is set to All Email then try testing again.