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IPFramptonIPFrampton 

Live Agent Session Reporting

Hiya,

We are looking to report on a user's Live Agent session in a bit more granular detail. At the moment we have a report setup which looks at the Live Agent Session object which provides some detail, however what we want to know is when a user went away and what time they returned. At present we can only see how many minutes they were away in a particular session. For example, we want to be able to see that at 9am to 10am they had the status as 'Online' however, at 10:00 to 10:15 they were 'Away'. Has anyone had a similar use case for reporting and if so how did they overcome this?
Best Answer chosen by IPFrampton
pconpcon
I hate to be the bearer of bad news, but there seems to be no way to actually get that data.  The data is just not stored that granularly.  You can however always file an new Idea on the IdeaExchange [1] for it to be considered in a future release.

[1] https://success.salesforce.com/ideaSearch

All Answers

pconpcon
I hate to be the bearer of bad news, but there seems to be no way to actually get that data.  The data is just not stored that granularly.  You can however always file an new Idea on the IdeaExchange [1] for it to be considered in a future release.

[1] https://success.salesforce.com/ideaSearch
This was selected as the best answer
IPFramptonIPFrampton
I have added an Idea to the Idea Exchange :)

https://success.salesforce.com/ideaView?id=08730000000LiRWAA0