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Unauthorized page on Site

Hi all,

I have a Force.com Site, for which some customers are getting the Unauthorized Page. The debug logs show that a query on the Lead Object is not returning any rows, so I supposed that the Guest user does not have rights to read some fields from Lead. Unfortunately, everything seems to be set right. Besides, I tested the site from three different browsers on three different pcs in three different countries and the site works perfectly. Nevertheless, some customers are still not able to open it and always get the Unauthorized page. Do you have any ideas what the reason could be?