Apex Code Development You need to sign in to do that
Don't have an account?
Melissa G Cases Validation Rule - Allow users to reopen their own closed cases
Good morning!
I have two validation rules in place. One is to not allow users to open a closed case and another to not allow a change of ownership on a closed case. However, the client has asked if we can change these rules to allow these functions by the case owner. Can someone tell me how to add this functionality? The validation rules are below.
AND(
ISCHANGED(Status),
ISPICKVAL(PRIORVALUE(Status), "Closed"),
$Profile.Name <> "System Administrator",
$User.Id <> '00580000004yyXl'
)
AND(
IsClosed,
ISCHANGED(OwnerId),
$Profile.Name <> "System Administrator",
$User.Id <> '00580000004yyXl'
)
Thank you for any help you can provide in this!
Melissa
I have two validation rules in place. One is to not allow users to open a closed case and another to not allow a change of ownership on a closed case. However, the client has asked if we can change these rules to allow these functions by the case owner. Can someone tell me how to add this functionality? The validation rules are below.
AND(
ISCHANGED(Status),
ISPICKVAL(PRIORVALUE(Status), "Closed"),
$Profile.Name <> "System Administrator",
$User.Id <> '00580000004yyXl'
)
AND(
IsClosed,
ISCHANGED(OwnerId),
$Profile.Name <> "System Administrator",
$User.Id <> '00580000004yyXl'
)
Thank you for any help you can provide in this!
Melissa
AND(
ISCHANGED(Status),
ISPICKVAL(PRIORVALUE(Status), "Closed"),
$Profile.Name <> "System Administrator",
Owner:User.Id <> LastModifiedBy.Id
)
All Answers
AND(
ISCHANGED(Status),
ISPICKVAL(PRIORVALUE(Status), "Closed"),
$Profile.Name <> "System Administrator",
Owner:User.Id <> LastModifiedBy.Id
)