You need to sign in to do that
Don't have an account?
The_London_Scott
Architecture for applying Entitlement to a custom object
I'd like to use Entitlements to manage SLAs not only on cases but also on a custom object related (master-detail) to Case. I see that I can create a lookup relationship from the custom object to Entitlement. It looks as though the difficult bit would instead be creating a custom object analagous to Case Milestone (https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_casemilestone.htm?search_text=casemilestone), which functions as a timekeeping object once an entitlement is applied to a case.
Has anyone successfully used entitlements to manage SLAs on a custom object?
Has anyone successfully used entitlements to manage SLAs on a custom object?
All Answers