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Rajiv
Capture Email Responses automatically in Custom object Salesforce
Hello Guys,
I need to capture email reply in Salesforce. For example let's take a scenario I have sent an email to one contact from send an email button from the custom object activity history related list. As soon as I send the mail, Contact will receive mail in his outlook or mailbox . If the contact try to reply over the mail from outlook or gmail then will Salesforce capture this reply automatically? If not how can I achieve this and capture automatically reply ? Please suggest. Thanks.
Regards,
Rajiv
I need to capture email reply in Salesforce. For example let's take a scenario I have sent an email to one contact from send an email button from the custom object activity history related list. As soon as I send the mail, Contact will receive mail in his outlook or mailbox . If the contact try to reply over the mail from outlook or gmail then will Salesforce capture this reply automatically? If not how can I achieve this and capture automatically reply ? Please suggest. Thanks.
Regards,
Rajiv
You do not need any custom object to handle the particular issue. Salesforce have an object called InboundEmail that stores incoming email contets and attachement. You can configure everything using email services. I have attached two links that will help you to get more details about Apex Email Services and the object.
Email Services
https://developer.salesforce.com/page/An_Introduction_To_Email_Services_on_Force.com
InboundEmail
https://help.salesforce.com/HTViewHelpDoc?id=code_inbound_email.htm&language=en_US
Please feel free to ask anymore questions you have,
Please mark it as the best answer if you find it useful.
Thanks,
Anuj.
One thing I can suggest is, if we store the email address from incoming email on the same record of InboundEmail. You can add that email address in the email header adn create a custome email header of your choice.
The only reason I have used the word suggested is, I never used it before. So, Please share your findings when you find anything about it.
Please mark it as the best answer if you find it useful.
Thanks,
Anuj.
Is it possible to report on the number of email replies?
Thanks,
Mark
Did you find anything on this??
If yes could you please post some references.
I suggest you to create a dedicated Email for this as purpose. Ex: contactMessager@yourdomain.com and add this email to your Organisation-Wide-Addresses
Once you have done it create a Apex Email Service then you receive a random Salesforce email Ex: randomtext@salesforce.com
In your dedicated Email, enable email forwarding to the salesforce Email.
While sending an email, send it only through the dedicated email. If a user responds to the email, capture the in-reply-to data in the inboundEmail and query the email instance of the mail you have sent along with the relatedTo field.
Finally using above information, update the newly received EmailMessage.
Let me know if you have any queries for the above solution
Regards,
Nishith