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IPFramptonIPFrampton 

Remove default Case fields from Page Layout

Hiya,

We are building an internal support system for use by internal users using Cases and as a result, I need to be able to remove the following fields from the Case Page:
  • Contact Name
  • Web Email
Is there an easy way to do this without Visualforce? I know I could remove these fields with permissions, however, as we use Cases elsewhere in the business, there is no guarantee that these fields will get hidden which is what I am trying to do.
Best Answer chosen by IPFrampton
IPFramptonIPFrampton
Okay, so further investigation has found that these fields are only populated if the Case comes from the web. If they are empty they do not get displayed on the Page Layout which for this scenario is perfectly adequate.

All Answers

AshlekhAshlekh
Hi,

1) You can reomove this these field from VFP layout.
2) You can do with field level security.
3) You can create your own page and put those field which you want to explore and Your custom VFP should override the standard page

-Thanks
Ashlekh Gera
 
salesforce mesalesforce me
hi check this once...


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IPFramptonIPFrampton
Okay, so further investigation has found that these fields are only populated if the Case comes from the web. If they are empty they do not get displayed on the Page Layout which for this scenario is perfectly adequate.
This was selected as the best answer