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Bezbozhnyi V.Bezbozhnyi V. 

Live Agent integration in native Mobile app

Hi all,

Our client wants to buy a Live Agent Service Cloud Application, and he wants intagrate it in a mobile application. But he was not satisfied with the REST API. He wants to use the WebSocket protocol to connect client application with the technical support service. So the question is: Does anyone know anything Salesforce supports this type of communication or not? It is also one of the issues was the use of Push-notifications (GCM / APNS), so second quaestion is: does it possible to send Push notifactiobs to mobile app from Live Agent?

Best regards,
Vitalii Bezbozhnyi
Ramon PereiraRamon Pereira
Unfortunately it is not possible to make a socket connection with the Live Agent api. One solution you could take is to use a server that will provide a websocket connection to your app and communicate via the REST API with the Salesforce Live Agent.

We are also facing this same problem. I will post an idea so that this item can be part of the product.

Best Regards,