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Venkatesan Murali 3
Is there a way to track changes to skills in Live agent?
Use case : Someone unknowingly removed an assigned user from a skill for live agent. We weren't able to find the same in Audit trails. So is there a way to track these changes so that we get to know what is happening in the skills?
I tried to look into SkillUser object but still was not sure who removed User X from the skill. Let me know if there is a way to find this out.
I tried to look into SkillUser object but still was not sure who removed User X from the skill. Let me know if there is a way to find this out.