+ Start a Discussion

Email to Case Task Creation

We are availing the facility of email-to-case in our organization. Everytime a case is created through email, a task is getting created automatically and its getting assigned to the current user.

Is there any settings to stop creating these tasks at all? If not, is there any way to get these removed automatically either immediately after creation or periodically?
Vetriselvan ManoharanVetriselvan Manoharan
Create routing address in email to case settings

User-added image
Create task from EMail check box should be disabled..

Even after that task getting created means go thorugh the below link

https://help.salesforce.com/apex/HTViewSolution?id=000060507&language=en_US (https://help.salesforce.com/apex/HTViewSolution?id=000060507&language=en_US)

Please mark as best answer if this helps..