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Single Sign On (SSO SAML) wierd behavior
Hello friends,
can anyone help us understand this "wierd" behavior from the SSO SAML2 we have implemented in a company.
Steps for error:
1. User enters "My Domain" in chrome URL.
2. Automatically redirects to their Company ADFS log in page.
3. Writes down username and password correctly.
4. Redirection to Salesforce shows error of SSO.
5. If I look inside Salesforce in "Login History" page, there is no track of this attemp at all.
Steps for success:
1. User enters AFDS log in page.
2. Writes down username and password correctly.
3. User enters "My Domain" in chrome URL.
4. Successfully logs in to Salesforce.
5. If I look inside Salesforce in "Login History", there is track of this attemp.
What could be wrong in the AFDS?
Or in Salesforce?
can anyone help us understand this "wierd" behavior from the SSO SAML2 we have implemented in a company.
Steps for error:
1. User enters "My Domain" in chrome URL.
2. Automatically redirects to their Company ADFS log in page.
3. Writes down username and password correctly.
4. Redirection to Salesforce shows error of SSO.
5. If I look inside Salesforce in "Login History" page, there is no track of this attemp at all.
Steps for success:
1. User enters AFDS log in page.
2. Writes down username and password correctly.
3. User enters "My Domain" in chrome URL.
4. Successfully logs in to Salesforce.
5. If I look inside Salesforce in "Login History", there is track of this attemp.
What could be wrong in the AFDS?
Or in Salesforce?
Import the "FederationMetadata.xml" file exactly as the other company is sharing it with you. I was creating the SSO SAML2 manually and uploading the wrong certificate because it the begining I did not get the "FederationMetadata.xml" , so ask for it !!!
All Answers
Please refer below link which has best practices for Single Sign On (SSO SAML) You may find some information.
https://help.salesforce.com/apex/HTViewHelpDoc?id=sso_tips.htm&language=en_US
If you are still not able to resolve, you can contact Salesforce people to know about it.Please refer below links for contact numbers.
https://help.salesforce.com/HTViewSolution?id=000001000&language=en_US
Hope this helps you!
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Thanks and Regards
Sandhya
Import the "FederationMetadata.xml" file exactly as the other company is sharing it with you. I was creating the SSO SAML2 manually and uploading the wrong certificate because it the begining I did not get the "FederationMetadata.xml" , so ask for it !!!