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Kiran PandiyanKiran Pandiyan 

Difference between CTI developer toolkit and OPEN CTI

What is the Difference between CTI developer toolkit and OPEN CTI ? What are their advantages and disadvantages of both ? What should I use for my upcoming project ?
Arundhati DuttaArundhati Dutta
https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm - for open CTI

https://help.salesforce.com/HTViewHelpDoc?id=cti_toolkits_overview.htm&language=th - for CTI developer toolkit.