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Jeremy Clegg 8Jeremy Clegg 8 

Custom Shortcuts - Service Console

I think the service console is a great area to drive efficiency/speed up our reps.

A shortcut would make a big difference for us would be able to create a custom shortcut to reply/reply all to the latest email in the case. 

The type of feature you see in gmail/freshdesk.Click r and it would mimic the reply click in the email on the case and open the email publisher.

Is this possible with custom keyboard shortcuts and the listener custom console component?
Scott Haleo 4Scott Haleo 4
Hi Jeremy,

Yes Its possible

Here you can create this using custom solution using apex controller and visualforce so on custom button click we can launch this email window.

Thanks.

Scott Haleo
Hytechpro
Jeremy Clegg 8Jeremy Clegg 8
Thank you for your reply Scott. As a sales manager come admin come amateur dev. Could you give me a little assistance with this?
Scott Haleo 4Scott Haleo 4
Hi Jeremy,

I can assist you in this development activities.

Regards,
Scott Haleo
Hytechpro
Jeremy Clegg 8Jeremy Clegg 8
OK great. So how would you like to proceed?
Scott Haleo 4Scott Haleo 4
Share with me your detail requirements.

Regards,
Scott Haleo
 
Jeremy Clegg 8Jeremy Clegg 8
When we click ‘r’ from within the console view of a case it mimics the reply button in the latest email associated with the case.
Scott Haleo 4Scott Haleo 4
I need screenshot of your issues. 
Provide me your Org details.

Scott Haleo
Hytechpro