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Adheena jacob 1Adheena jacob 1 

Fetch case history in sos

SOS fetch case history of customer as shown in the pic. Here in sos no email address is entered by customer. So how does the case details appear in console?
 User-added image
SandhyaSandhya (Salesforce Developers) 
Hi,
As far as I know this will be based on profiles given access.

Please refer below link for more information.

https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/sos_cloud_quick_setup.htm

https://developer.salesforce.com/docs/atlas.en-us.sos.meta/sos/service_cloud_guides-assigning_permissions.htm  

Hope this helps you!

Please mark it as solved if this solves your question.

Thanks and Regards
Sandhya
Adheena jacob 1Adheena jacob 1
Sorry.. I cant access the second link..