My sales team are using LastActivityDate in their activity reporting, but recently they decided that any Activity where the Task Type was "Left Voicemail" doesn't count; and they would like this filtered out from their reports.
The problem is, they were previously just using a "Contacts & Accounts" standard report type, so now I need to use a "Contacts with Activities" report type so that I can explicitly filter for where Task Type != "Left Voicemail" but I am struggling to get the data I need.
Would love some assistance with this if anyone has the bandwidth!
Report Requirement: All Contacts who have NOT been contacted in the last 90 days. Leaving a voicemail doesn't count.
#Sales Cloud