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Bhupathi YadavBhupathi Yadav 

What is the use of SLA in Case object

What is the use of SLA in Case object
Onesh ReddyOnesh Reddy
Hi Bhupathi,

1) Service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines                   the level of service expected from the service provider. 

2) It can also be a Warranty period provided by the Merchant ( Seller) to a Consumer (Customer).
3) When a Case is raised from a Customer the service executive checks for the warrenty period of the product and service is provided.

Best Regards,
Onesh.K