Apex Code Development You need to sign in to do that
Don't have an account?
SamuelRobert Time based workflow is not firing the email as per the rule criteria
Hi,
I have created a Time based workflow to trigger email 5 days later from the Case record Opened Date. On the condition based on when Priority= Normal AND Status != Closed,swap-Return . then it should trigger. Elase it should not trigger.
But even after the case is Closed the email is getting triggered on the 5th day.
Put your thoughts on this.
I have created a Time based workflow to trigger email 5 days later from the Case record Opened Date. On the condition based on when Priority= Normal AND Status != Closed,swap-Return . then it should trigger. Elase it should not trigger.
But even after the case is Closed the email is getting triggered on the 5th day.
Put your thoughts on this.
It Working fine for me . Are you using 2 picklist value of status field in one row.? If it is then use one by one in 2 rows.
Thanks,
Nitin Sharma
I tried using it as well, I tried the logis as 1AND 2 OR3 and also i Tried 1 AND 2 AND 3 , Wondering what may be gone wrong. Even it worked fine for me when I tested it in Sandbox. But In production it making the differences. My assumption is If the status changes to Closed then the case record should be gone in the Monitoring-->Time Based workflows. But it is still queued there.
Try this logic 1 AND(2 OR 3).
Thanks,
Nitin Sharma
I tried this Logic, Still Iam getting the case record Queued in the monitoring even if it is equal closed or Swap-Shipped/Pending return.