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SamuelRobertSamuelRobert 

Time based workflow is not firing the email as per the rule criteria

Hi,

I have created a Time based workflow to trigger email 5 days later from the Case record Opened Date. On the condition based on when Priority= Normal AND Status != Closed,swap-Return . then it should trigger. Elase it should not trigger.

But even after the case is Closed the email is getting triggered on the 5th day.User-added imageUser-added image
Put your thoughts on this.
Nitin SharmaNitin Sharma
Hello Sridhar,

It Working fine for me . Are you using 2 picklist value of status field in one row.? If it is then use one by one in 2 rows.

Thanks,
Nitin Sharma
 
Nitin SharmaNitin Sharma
Also You can check action in Time Based Action in Monitor section.
SamuelRobertSamuelRobert
Hi Nitin,

I tried using it as well, I tried the  logis as 1AND 2 OR3 and also i Tried 1 AND 2 AND 3 , Wondering what may be gone wrong. Even it worked fine for me when I tested it in Sandbox. But In production it making the differences. My assumption is If the status changes to Closed then the case record should be gone in the Monitoring-->Time Based workflows. But it is still queued there.
Nitin SharmaNitin Sharma
Hi Sridhar,

Try this logic 1 AND(2 OR 3).

Thanks,
Nitin Sharma
SamuelRobertSamuelRobert
Hi Nithin,

I tried this Logic, Still Iam getting the case record Queued in the monitoring even if it is  equal closed or Swap-Shipped/Pending return.