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SalesForce 10025SalesForce 10025 

Add standard Email reply recipient

Hi, how can we add a reply recipient to emails send to contacts assuming they would do reply not reply all.
Our sales folks are sending some custom emails to contacts , the replies to which our support teams would like to be recipient as well. We are on Outlook if that helps..
SalesFORCE_enFORCErSalesFORCE_enFORCEr
You can create a visualforce email template and their you can set the replyTo attribute.
<messaging:emailTemplate subject="Your Case has been created" recipientType="Contact" relatedToType="Case" replyTo="support@xyz.com">
<messaging:htmlEmailBody >
Case Id: {!relatedTo.Id}
</messaging:htmlEmailBody>
</messaging:emailTemplate>

When a contact reply to this email, the To address will be populated by support@xyz.com automatically.