function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
SalesforceCrm AccountCRMSalesforceCrm AccountCRM 

Task Send Email button is not copying the CC email ids

Can any one help me on this ...
We are using the standard functionality of Task "Send Email" Button for the cases to reply to the customer.When the customers sends a email ,keeping in cc to service team a ticket is raised .when we click on the "Send Email Button" the cc is not getting copied . Any idea or suggestion what may be the issue.
PFA Screen Shot :
User-added image