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Ceejay djo Email to Case - Modify Inbound Email before conversion to Cases
I have an issue where some clients send sensitive data through inbound emails. I am trying to avoid that and I am looking out for a possible solution. Is there a functionality available in Salesforce where you have the chance to modify the body of this inbound email and delete out these sensitive data before it converts to case? Is this even possible to be done? Any comments or help is appreciated?
In case to achieve the same. You will have to write your own custom "Inbound Email Handler".
Refer: https://developer.salesforce.com/page/An_Introduction_To_Email_Services_on_Force.com
Example: http://blog.jeffdouglas.com/2010/03/12/writing-an-inbound-email-service-for-salesforce-com/
Using this, you can get rid of the sensitive data using your logic and then create Cases from the different elements of email.
Kindly mark solved if this resolves your issue.
Best Regards
Veenesh
All Answers
In case to achieve the same. You will have to write your own custom "Inbound Email Handler".
Refer: https://developer.salesforce.com/page/An_Introduction_To_Email_Services_on_Force.com
Example: http://blog.jeffdouglas.com/2010/03/12/writing-an-inbound-email-service-for-salesforce-com/
Using this, you can get rid of the sensitive data using your logic and then create Cases from the different elements of email.
Kindly mark solved if this resolves your issue.
Best Regards
Veenesh
global class Caseinboundmassage implements Messaging.InboundEmailHandler{
global Messaging.InboundEmailResult handleInboundEmail(Messaging.InboundEmail email,Messaging.InboundEnvelope env){
Messaging.InboundEmailResult result = new Messaging.InboundEmailResult();
//how we can get from address
String conemail = email.fromAddress;
system.debug('conemail====='+conemail);
//check contact have this email
contact con = [SELECT id,Name FROM Contact WHERE email =: conemail limit 1];
system.debug('Contact is'+con);
if(con != null){
//creat case
Case cas = new Case();
cas.contactid = con.id;
cas.Subject = email.subject;
cas.Origin = 'Email';
cas.Status = 'New';
cas.Priority = 'low';
cas.Description = email.plainTextBody;
try{
insert cas;
result.success = true;
}Catch(DMLException e){
system.debug('Following error message occured==== '+e);
result.success = False;
}
if(email.textAttachments != null)
{
// Save attachments, if any
for (Messaging.Inboundemail.TextAttachment tAttachment : email.textAttachments) {
Attachment attachment = new Attachment();
attachment.Name = tAttachment.fileName;
attachment.Body = Blob.valueOf(tAttachment.body);
attachment.ParentId = cas.Id;
insert attachment;
}
}
if(email.binaryAttachments != null)
{
for (Messaging.Inboundemail.BinaryAttachment bAttachment : email.binaryAttachments) {
Attachment attachment = new Attachment();
attachment.Name = bAttachment.fileName;
attachment.Body = bAttachment.body;
attachment.ParentId = cas.Id;
insert attachment;
}
}
}else{
system.debug('Contact Not Exist');
}
return result;
}
}
please choose best answer!!
thanks!!