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durga ayinaladurga ayinala 

How Capture email response when customer replies to email

I am sending the custom email to cutomer based on condition when study(custom object) is approved. Here I need to capture the response of  email when he replies or when clicks button on email body. Please do let me know what are possibilities to capture the response.
NagendraNagendra (Salesforce Developers) 
Hi durga ayinala,

Please refer to the below link for the information.

https://success.salesforce.com/answers?id=90630000000gijLAAQ

Kindly mark it as solved if it helps.

Best Regards,
Nagendra.P

 
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