Feed

Once a support agent has resolved a case, the case is closed, and an email is sent to the client informing them of the successful resolution and closure. In this email, I would like to include a feedback link for the client, asking for their thoughts on the overall case resolution. 

To achieve this, I have created a record-triggered flow that sends the email once the case status is updated to "closed." Additionally, I have developed a screen flow to collect feedback. However, I need assistance in creating a link to the feedback screen flow that can be embedded in the email. This link should direct the client to the screen flow rather than to the organization’s homepage.

Once a support agent has resolved a case, the case is closed, and an email is sent to the client informing them of the successful resolution and closure. In this email, I would like to include a feedback link for the client, asking for their thoughts on the overall case resolution. 

To achieve this, I have created a record-triggered flow that sends the email once the case status is updated to "closed." Additionally, I have developed a screen flow to collect feedback. However, I need assistance in creating a link to the feedback screen flow that can be embedded in the email. This link should direct the client to the screen flow rather than to the organization’s homepage.

Dear Trailblazers, 

I am trying to setup a webchat in my Hands-On Organization. 

I followed the process and so far it looked good. If I would like to Preview the page I created for the WebChat in Visualpage, the chat does not work. 

Does anyone has an idea what the problem might be? I already tried with different browsers, but it looks all the same. Attached the code I copied into Visualpage, which shows the chat, which does not react. I also add the error I get in the console, to have more details. 

Error Translation: Content-Security-Policy: The settings of the page have blocked the loading of a resource (frame-ancestors) on <unknown> because it violates the following directive: “frame-ancestors ‘self’” 

Your help is very much appreciated. 

Regards 

Julia 

Hello Everyone,  

I have just completed my Ranger Rank and Road to Ranger Quest April 2024 to get the Trailblazer Hoodie.  

Road to Quest trailmix : https://trailhead.salesforce.com/users/teamtrailhead/trailmixes/quest-road-to-ranger-april-2025

Do I get notified about receiving the hoodie?  

Can anyone tell me what is the exact process to get the Hoodie. 

We have an urgent requirement to refresh our full-copy sandbox which is our main UAT pipeline environment. There are currently about 70 work items in there being tested or awaiting sign-off, with multiple project streams ongoing. Potentially also a lot of WI conflicts. 

Our full copy sandbox hasn't been refreshed since November, as there are loads of external systems that need to be reconnected and it can take up to a week to coordinate with all the involved teams. It's annoying and time consuming, but do-able.  

The thing that's really giving me pause though, is the process of swapping out the full sandbox in DevOps Center, as per the documentation here:

Has anyone done this before while there are a lot of outstanding work items? How has your experience been? Any gotchyas we should know about?

#Trailhead Challenges

#Trailhead Challenges

I use the same password reset to login and after resetting it redirects me to the sandbox page directly, but I am not able to connect the playground from the trailhead page. Please let me know if you have any suggestions. 

My playground will expire by tomorrow morning.so

suggest me to get the option.