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Jose ZunigaJose Zuniga 

Can't login into refreshed sandbox

After we refreshed a sandbox from production I was not anymore able to log in to the sandbox. Is there a way to create an admin account that will allow me to log in into the refreshed sandbox and create or redefine its admin users? Thanks again
UC InnovationUC Innovation
After the refresh, you should be able to use the same production username/password to login to the sandbox.  The only change would be that Salesforce defaults the email addresses of the users to the @example.com address, except for the admin user that created the sandbox.
Jose ZunigaJose Zuniga
In production my email looks like:     myusername@abcde.mno.ext.prod
after I refreshed to my sandbox named  dev3  I tried with:
                                     myusername@abcde.mno.ext.dev3     

failed:  "Please check your username and password. If you still can't log in, contact your Salesforce administrator."
But I also tried:  
                                              myusername@abcde.mno.ext.prod.dev3

and worked. This was not working also for some time. I guess I needed to wait some time for salesforce refresh the data
Thanks a lot



                                                         
Rohit Sharma 66Rohit Sharma 66
Once the sandbox refreshes, you will able to login only if you have you user created in production. I you dont have user created in production u wont be able to login. Ask Sys Admin to create a user for you.

If you have existing user in production then just use your production username.sandbox name. For e.g if you username in prod is a@b.com and ur sandbox name is full sandbox then your username will be a@b.com.full and password will be same as of in production.

Please try and let me know if you have any issue.
UC InnovationUC Innovation
Yes, if your username in prod is myusername@abcde.mno.ext.prod, then your dev3 sandbox will be myusername@abcde.mno.ext.prod.dev3.  If Salesforce contacted you saying that the sandbox has been refreshed, then it should have recognized your username and password.  The only thing I noticed in the past is that when a sandbox is refreshed, sometimes you can't use test.salesforce.com immediately with the Force.com IDE as Salesforce needs some time to get the bindings updated.  Glad to know that you are now able to log in.