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VamsiVamsi 

case link in email templates for portal users

Hi,

I have a requirement to put a case record link in email template. so that it can be accessed by the customer portal users.

I have tried appending the record id to my customer portal url, but it throws me an error.

Any thoughts would be appreciated.
sandeep@Salesforcesandeep@Salesforce
1. Does that user has permission to access case record?
2. can you please let me know what error you are getting ?
3. Also send me your url. 

Thanks
Sandeep Singhal
VamsiVamsi
Thank you for the quick response sandeep. Just now this issue has been solved by appending the retURL=https://ap1.salesforce.com/recordid to my portal url.

I was trying since morning by adding "URL" in lower case and its allowing me to login but its taking me to the home page not to the record detail page.But I have one issue with the above url , If the user is already logged in to customer portal then once the user clicks on this link its again asking to login.