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Stephen Wood 5Stephen Wood 5 

Parsing a User Agent String

Hello! I will soon have the user agent string on a case custom field for cases submitted via webform. I would like to parse that string into the below fields, and I'm not sure where to start:
  • Device (Mac, PC, iPhone, iPad, Samsung, etc...)
  • Browser with Version (Chrome 47.1.1)
  • OS with Version (OS X 10.11.3)
I would love guidance on this as I am not a developer. I'm just technical enough to be able to figure something out if I'm set on the right track. Should I try formula fields to parse out that string? Or can someone help me with using a javascript method such as https://useragentapi.com/docs
suraj syed 36suraj syed 36
Any updates. I need to use the same in dashboard reporting.