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hemanth.bak1.3960095498200388E12hemanth.bak1.3960095498200388E12 

New Note does not work in custom console component in a Service console app

We have added Note section on the Account page layout custom console component section  in Service console app. When we click New Note button, nothing happens. has anyone faced similar issue; if so is there any Salesforce idea/known issue reported. I searched in the internet, i could not find anyone reporting a similar issue.
Can anyone please provide any inputs here