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SFDC developer999SFDC developer999 

how to implement security between salesforce and servicenow

I have a requirement as follows: user clicks a link from servicenow to go to salesforce, apart from autentication and authorization on salesforce side,
what else we need to implement to show data in salesforce like report, dashboards, VF pages...
Thanks for your helps.
Best Answer chosen by SFDC developer999
SFDC developer999SFDC developer999
thaks so much Nagendra.

All Answers

NagendraNagendra (Salesforce Developers) 
Hi SFDC developer999,

Please find the below explanation.

ServiceNow can integrate with your Salesforce.com account to allow you to manage your Salesforce.com cases seamlessly from within ServiceNow with a bi-directional synchronization of a case to an incident. The integration can create configuration items from an SFDC case's product, and the SFDC case contact will be synchronized with a ServiceNow user record for ease of management.

The integration installs a new web service SFDC_Case to be invoked by Salesforce.com's Outbound Message when triggered by a workflow on Case. Additionally, ServiceNow will post updates to the Salesforce.com Case when changes are made to the related Incident.

To work around the inability of Salesforce.com to trigger workflow on their Case Comment object, a scheduled job is installed (in ServiceNow) with this integration, to retrieve updates periodically to Case Comments and update the related Incident.

Note: The following integration is not part of the supported platform. The integration may require additional customization, typically performed by an experienced administrator or consultant, before operating correctly.

Please find the complete information in the below links




Please mark my solution as best answer if it helps you..................

Best Regards
SFDC developer999SFDC developer999
thaks so much Nagendra.
This was selected as the best answer