Apex Code Development You need to sign in to do that
Don't have an account?
Bj Larsson Problem with customizing keyboard shortcuts for Service Cloud
Hi folks,
In the following trailhead https://developer.salesforce.com/trailhead/service_console_customize/service_console_customize_key it's suggesting building a custom shortcut (SHIFT-S) for logging out.
1) SHIFT-S is already enabled for 'goto field on tab'
https://res.cloudinary.com/hy4kyit2a/image/upload/v1461972551/doc/trailhead/en/1/3/images/service_console_customize_key_overlay_u.png
2) Since this is a beginner trailhead, the instructions in this section are not very clear
Bjorn
In the following trailhead https://developer.salesforce.com/trailhead/service_console_customize/service_console_customize_key it's suggesting building a custom shortcut (SHIFT-S) for logging out.
1) SHIFT-S is already enabled for 'goto field on tab'
https://res.cloudinary.com/hy4kyit2a/image/upload/v1461972551/doc/trailhead/en/1/3/images/service_console_customize_key_overlay_u.png
2) Since this is a beginner trailhead, the instructions in this section are not very clear
- Yes, the link to the visualforce code works fine
- It would be helpful to point the trailhead user to the module for creating a permission set and assigning it to a user (once the visualforce page has been created)
- Otherwise it is quite hard for a new user to complete the exercise in the module
Bjorn
1) The trailhead steps do not work as written.
2) I'm providing feedback about that.
3) I'm providing a possible improvement to both make it work and make additional steps more clear for folks on the 'beginner admin' path :)
Bjorn