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sharathchandra thukkani
Custom interaction log is not appearing in console after the record is saved
Hello Everyone,
I have custom vf page in the interaction log of the console as a console component on the specific page layout which is assigned to the record type.
When i save the case in the console the record type will change to the record type to which i have the custom interaction log and the interaction log is not appearning. But if i close the case from the console and reopen then i'm able to see the log.
Could you please help me how can i see the CLI as soon as i save the record.
Thank You,
Regards,
Sharath
I have custom vf page in the interaction log of the console as a console component on the specific page layout which is assigned to the record type.
When i save the case in the console the record type will change to the record type to which i have the custom interaction log and the interaction log is not appearning. But if i close the case from the console and reopen then i'm able to see the log.
Could you please help me how can i see the CLI as soon as i save the record.
Thank You,
Regards,
Sharath
Do you use Open CTI, how did you access call data in the custom interaction log, I tried getAttachData method but it didn't work.
can you share your piece of code.
much appreciated.