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sathishsfdcsathishsfdc 

capture cases/records that were not created via web2case/email2case

Hi,

Is it possible to capture cases/records that were not created via web2case/email2case ????
is it possible to debug??

Thanks
sathish
 
pconpcon
In your routing for Email-to-case, you can set the case's origin.  You can do the same with Web-to-case.  Then you set the origin picklist default to something like "Other" and that can help you track newly created cases.  You may also be able to decern it based on the created by user since all will be funneled through a single user for email-to-case.