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Andrew Likens Private Sharing Model Conflicts with API from Third-Party Application
My org is trying to connect to a third-party application for CTI integration. However, my org has a private sharing model implemented. To get the features we want for the third-party application, we have to make users a 'System Admin' in our org, which is obviously not ideal. We have tested that making users a system admin is the only way to get the features we need. Our theory is our private sharing model is the cause of the third-party's API into Salesforce is not recognizing sharing rules. We contacted the developers for the third-party application and they advised we contact Salesforce support because they are just using Salesforce's API. Then, Salesforce support suggested I post on the developer forum. The third-party application is called CRMLink and they integrate with Salesforce for CTI. Any insight on effects of private sharing model and Salesforce's API would be greatly appreciated!