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Apex Trigger or Workflow?
Hello
I want to create a workflow on the Case Object.
What we would like to have happen is:
The Case Owner should change to who ever is the current Support Owner, when Resolution Type is changed to "Escalate Client Services", Unless Support Owner is blank. (I have another workflow in place to take care of this part).
Current Object: Case
Fields:
Case Owner (Lookup)
Support Owner (Custom Field, Formula, Lookup) populated originally on the Account Object
Resolution Type (Picklist).
I'm fairly new to Apex Triggers so if that's the path I need to take, I would appreciate any assistance. :)
I hope this makes sense.
Thanks
Nancy
- nkbk0108
- June 08, 2011
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- 0
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Trying to solve issue in JS, but maybe Visualforce is the way to go?
I posted an issue with a javascript button, but in thinking on it, this may be better suited to a visualforce page.
If you wouldnt mind reading my issue and giving your feedback, I would greatly appreciate it.
I am trying to implement the service console and am stuck on a button issue.
Currently I have a custom "New Case" button that displays within a contact. It uses javascript to auto-pop some fields based on user settings
Ex:
window.parent.location.href ="%2F500%2Fe?00N800000034wTE={!$User.Language_Support__c}&cas3_lkid={!Contact.Id}&00N80000003MDbe={!$User.Default_Country_cases__c}&retURL=%2F500%2Fo";
In testing within the console, this will load the case creation form outside the console. To get around this, I am using the following code (some hard coding in place right now to eliminate variables):
- Erite11
- June 13, 2011
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Issue with javascript button within Service Console need advice please
I am trying to implement the service console and am stuck on a button issue.
Currently I have a custom "New Case" button that displays within a contact. It uses javascript to auto-pop some fields based on user settings
Ex:
window.parent.location.href ="%2F500%2Fe?00N800000034wTE={!$User.Language_Support__c}&cas3_lkid={!Contact.Id}&00N80000003MDbe={!$User.Default_Country_cases__c}&retURL=%2F500%2Fo";
In testing within the console, this will load the case creation form outside the console. To get around this, I am using the following code (some hard coding in place right now to eliminate variables):
- Erite11
- June 09, 2011
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- 0
- Continue reading or reply
VF page with Inline Editing andRerender issue?
Hi,
I have a VF page that is working when using an inputfield with a rerender, but I am trying to apply inline editing to the page, and can not figure out a way to make both coexist.
I am at a deadend, and want to find if someone else has an idea.
- Erite11
- February 07, 2011
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- 0
- Continue reading or reply
Issue with javascript button within Service Console need advice please
I am trying to implement the service console and am stuck on a button issue.
Currently I have a custom "New Case" button that displays within a contact. It uses javascript to auto-pop some fields based on user settings
Ex:
window.parent.location.href ="%2F500%2Fe?00N800000034wTE={!$User.Language_Support__c}&cas3_lkid={!Contact.Id}&00N80000003MDbe={!$User.Default_Country_cases__c}&retURL=%2F500%2Fo";
In testing within the console, this will load the case creation form outside the console. To get around this, I am using the following code (some hard coding in place right now to eliminate variables):
- Erite11
- June 09, 2011
- Like
- 0
- Continue reading or reply
Apex Trigger or Workflow?
Hello
I want to create a workflow on the Case Object.
What we would like to have happen is:
The Case Owner should change to who ever is the current Support Owner, when Resolution Type is changed to "Escalate Client Services", Unless Support Owner is blank. (I have another workflow in place to take care of this part).
Current Object: Case
Fields:
Case Owner (Lookup)
Support Owner (Custom Field, Formula, Lookup) populated originally on the Account Object
Resolution Type (Picklist).
I'm fairly new to Apex Triggers so if that's the path I need to take, I would appreciate any assistance. :)
I hope this makes sense.
Thanks
Nancy
- nkbk0108
- June 08, 2011
- Like
- 0
- Continue reading or reply