Hi Folks,

I am attempting Service Cloud super badge which was recently released. I am trying to complete challenge no 3 - Create service level and actions.

We have to set up minimum response time and resolution time. The problem I face here is I do not see the response time in minutes. 

In the challenge, it mentions 20 minutes and I am not finding a way to set minutes, every process(Time-based workflow, Entitlement hours, Escalation rules) are in hours and there is no provision to set in decimal.

Am I heading in the right direction? Please suggest.

 

So I have created flows before where the flow is started from a record using a custom button, and that record's ID is passed into the flow as a variable, which is great!

However, I now want to do this but starting from a list view, where I would select (check) a bunch of records and then click a custom button to start the flow, and have the record IDs of all the checked records pass into the flow as a list of variables (I think it would be an sObject variable?)

Is this possible? 
Thanks

We have ONE object with 3 different record types:

 

1. Purchase Orders (PO)

2. Invoices (Inv)

3. Official Receipts (OR)

 

There are three different operating branches that uses these, example as below:

 

1. New York

2. Sydney

3. Paris

 

We want to have different auto-numbers for these 3 different record types for these 3 different branches. Example as follows:

 

NY-PO-1001

NY-PO-1002

SYD-PO-1001

SYD-PO-1002

PA-PO-1001

PA-PO-1002

NY-Inv-1001

NY-Inv-1002

SYD-Inv-1001

SYD-Inv-1002

PA-Inv-1001

PA-Inv-1002

NY-OR-1001

NY-OR-1002

SYD-OR-1001

SYD-OR-1002

PA-OR-1001

PA-OR-1002

 

Using Auto-Numbers in Salesforce produces the result below, which we DO NOT WANT:

 

NY-PO-1001

NY-PO-1002

SYD-PO-1003

SYD-PO-1004

PA-PO-1005

PA-PO-1006

NY-Inv-1007

NY-Inv-1008

SYD-Inv-1009

SYD-Inv-1010

PA-Inv-1011

PA-Inv-1012

NY-OR-1013

NY-OR-1014

SYD-OR-1015

SYD-OR-1016

PA-OR-1017

PA-OR-1018

 

What is the solution without APEX or triggers for this?

 

If there is no standard solution in Salesforce, what do we need to do for APEX / Triggers to resolve the above?

 

Happy (nearly) New year!   Please can you help as am stumped on this one...

I am getting inconsistent behaviour between Eclipse and Salesforce when executing a web service callout.

I have hand coded the callout with a HTTP Request (rather than use WSDL2Apex).  The callout works perfectly in Eclispe execute anonymous but fails in the Salesforce app with error:

  Unsupported encoding: "utf-8"

It also works fine from a standalone SOAP generator like SOAP UI.  Could it be related to the user I am running it as in SF?  Or could it be the encoding genuinely is not supported (I think it is since I have consumed other web services with UTF-8 before from the same org)

I know that most orgs by default having encoding set to UTF-8 ( the documentation says: "If your organization logs into ssl.salesforce.com, then your encoding is ISO-8859-1. All other instances use UTF-8. " - I am logging on to a developer account which is not ssl.salesforce.com).

 However I do not know how to check this setting from within Salesforce (without writing some external Java or C++ and using describeGlobal()

Does anyone have any suggestions on how to get to the bottom of what this error is? Or how to check my org encoding setting from within Salesforce?

The web service is running on Glassfish if that helps at all (although I have limited knowledge / access to it).

Thanks in advance,

Demi