• Nakul Chaudhari 17
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I am trying to find the quickest way to convert Salesforce Solutions attached to Cases into Knowledge base. I have around 10k cases in my Salesforce org. The manual way is to go through each case and solution and identify similar solutions. Export them and import as Articles into Knowledge Base.
However, going through 10k cases manually is time consming. Can anyone suggest me better option of doing this?
Currently, I am trying to find a way using Salesforce Eintstein to seggregate solutions. Once this is done then it is easy to import them as articles in Knowledge Base. Am I going in right direction?