Good Morning,


We have a custom object called Installed Base linked to the Account record in SFDC. Inside this object we have a Formula field that Hyperlinks to a User Manual file that is saved in SFDC. The hyperlink directs to a different user manual depending on the machine installed at the customer site. Inside SFDC when I click the hyperlink it correctly directs me to the manual.

I have exposed the Installed Base object to customer community users but when they click the hyperlink it directs me to this error page. I have tried lots of different things but I can't resolve this.


The formula I use in the custom field is built like this

CASE( 
TEXT(Model_Number__c), 
"T8", HYPERLINK("/001j0000016RdYk", "Manual" , "View"), 
"" 
)

The URL of my community is https://companyname.force.com/MyCompany Name

When I hover the hyperlink in the community record it is formatted

https://companyname.force.com/0690a000002wiIr

If anyone has any suggestions it will be gratefully received

Thanks

 

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