• Shane Dosch
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  • Member since 2017

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Hi all. A sandbox was created within my company before I started working here. The person who made it is no longer with the company. My boss refreshed the sandbox, so now I am able to login but it wants me to verify my identity. I'm not sure what email address the verification code is going to since I can't enter my real email address when logging into sandbox. Any suggestions on this? 
I am trying to login to the sandbox, and I am prompted to enter the verification code but the email seems to have sent to a different email (*******@****le.com) than the email (*******@****nk.com) I have in Salesforce personal information. The verification email was sent to the correct email when I login to the Salesforce.com account the first time. I have verified my email in the personal information page. Any idea what is going wrong? I can't access the sandbox without the verification code. Thanks!