HI, Salesforce experts:

We have following requirement. Salesforce sends out email, recipient replies to the email then salesforce updates the associated case status via workflow field update, at last case assignment rule should be triggered via apex trigger upon the case status update. All work well except the apex trigger is not fired, which breaks whole process and case assignment rule is not invoked at all. But based on the salesforce document, the workflow field update can fire the after trigger. Any idea?

Thank you!

Roy
 

Currently, when our user logs a case through the Salesforce mobile app on their phone, the account name DO NOT come across.
Tested on Apple iPhone on cases. Seems to be happening every time. We have customised VF to capture the case information.
These fields are simply left empty. Can we have any tech workaround for this, thank you in advance!

Tech Note:
'Practice Name' & 'Contact Person Name' mentioned in the issue description are in the Visualforce page, rendered as 
<apex:inputField value="{!case.AccountId}" required="true"/>
<apex:inputField value="{!case.ContactId}" required="true"/>

hi, Salesforce Guru:

I am using Jquery to hide and display the fields in Visualforce page. All works well except the dependency fields whose picklist options are controlled by parent field. On the intial load of VF page, the dependent fields are still displayed though in JQuery their css Diplay style set up as None. 

i dont use VG attribute Render because we have complex hide and display senarios which VF cannot support.

Regards

Rui

Currently, when our user logs a case through the Salesforce mobile app on their phone, the account name DO NOT come across.
Tested on Apple iPhone on cases. Seems to be happening every time. We have customised VF to capture the case information.
These fields are simply left empty. Can we have any tech workaround for this, thank you in advance!

Tech Note:
'Practice Name' & 'Contact Person Name' mentioned in the issue description are in the Visualforce page, rendered as 
<apex:inputField value="{!case.AccountId}" required="true"/>
<apex:inputField value="{!case.ContactId}" required="true"/>

HI, Salesforce experts:

We have following requirement. Salesforce sends out email, recipient replies to the email then salesforce updates the associated case status via workflow field update, at last case assignment rule should be triggered via apex trigger upon the case status update. All work well except the apex trigger is not fired, which breaks whole process and case assignment rule is not invoked at all. But based on the salesforce document, the workflow field update can fire the after trigger. Any idea?

Thank you!

Roy