Hi All,

Am facing this issue on step 5 , can any one help me complete this challenge.

Our company currently has several businesses utilizing one Salesforce org. Most need to have the reference Id placed in the Subject and Body; which is how it is globally setup. We have one business that would like to utilize Email to Case, but cannot because they DO NOT want the reference Id in the subject line; they mainly deal with customers regarding sales questions.

Is there a way, declaratively or programmatically to remove the subject reference id or "hide" it based on a profile or email template?

The option to make the change globally is off the table.

Thanks for your help!

Shannon